Our Team
Meet our ACC Sensitive Claims team


Elizabeth Florance


I have the honour of directing this amazing business, Living Waters-Waiora Ltd, with its Mission to bring healing to the broken-hearted.

We have the ACC sensitive claims contract to provide therapy and other approved services for clients and their whanau here in Tairawhiti, the East Coast and Wairoa. Our service providers come from a range of backgrounds and cultures. 

Our values are Respect, Integrity, and Professionalism and we keep these in mind as we work with our clients, with each other and with our community. 

Our office is staffed by Viv Sigley and Janet McGahan, Administrators. They are supported by Ally Wilson, our on-call Administrator and Dave Florance, Operations. When you phone or come into the office, it is Viv, Janet or Ally that will greet you.

Ally Wilson



Janet McGahan


Hi, I’m the receptionist/administrator here at Living Waters – Waiora Ltd. I’m the first person you might see when you visit, or talk to when you phone us.

I’ve been here since 2014, and I enjoy meeting all the different people who come in through our door. We welcome people of all ethnicities, ages, and backgrounds.

We always have the kettle on for a cup of tea, or a cold water for you. 

You are most welcome here. Come on in.

David Florance


Living Waters – Waiora is a wonderful counselling service that is doing a lot for the East Coast. My role is a support role, doing repairs and maintenance, driving, and provided any other support as needed. I have a background in trades, as a tradesman painter who also enjoyed a bit of building. I have also been a bus & truck driver and like to develop property.

I come from the Hawkes Bay originally, and moved to Gisborne in 1967. So I’ve lived through Bola! I’m married to Elizabeth, and like to do anything I can to support her with this business.

My interests are Christianity, and music.


Elizabeth Florance


Kia ora

I moved to Gisborne from my hometown, Palmerston North in 1993. I love living in Gizzy and working with our whanau/clients here.

I work collaboratively with clients to bring healing and wholeness, restoring their mana and dignity.  My mahi/work is with adults. I commenced work as a counsellor in 2008.

My therapy approaches include EMDR, IDT (Interactive Drawing Therapy), BWRT (Brain Working Recursive Therapy), Structural Dissociation, and other evidence-based approaches. We work using the approach that will best fit the client at that time. 

By nature, I am a reflective and spiritual person. In my spare time I enjoy reading, cooking (and eating!), family time, and relaxing. 

I am available Monday-Friday, 9am - 4.30pm.  My office is on Customhouse Street, near The Warehouse. 

Nga mihi.

Sindy van Zyl

Counsellor / Group Facilitator

My family and I relocated to New Zealand in 2017 and happily decided Gisborne would be our new home. Prior to moving to New Zealand, I spent 6 years working for the South African Police’s Psychological Service, assisting members of the service, their families and the public,with their various life challenges. The South African Police Services provided me with in-depth knowledge and experience in the treatment of trauma, depression, grief, anxiety, substance dependence and anger management.

I enjoy working with adults and adolescents using a variety of therapy models. My approach to therapy is flexible based on the client’s needs. I believe effective counselling and support begins and ends with the client’s needs and goals as a top priority.  I also believe counselling should be a collaborative process that can facilitate healing through a process of trust and authentic communication.

Clients have internal and external resources that they can draw upon when constructing solutions to the challenges they face. I use different interventions at different times during the counselling process based on the client’s journey.

I remain open to my own growth and journey as a counsellor with the outlook that there is always room to learn more and develop further.I see clients at my office in Salisbury Road, Gisborne.

As a wife and mother of 2 boys, I love life and enjoy an active lifestyle. My personal stance to the all-allusive “success” in life, is balance. Too much of anything is not a good thing. I have a holistic view of life and believe true happiness comes from balance: physically, spiritually, psychologically and socially.

Martin Hiha


I was born in Gisborne, and I whakapapa to the East Coast and Wairoa/Napier.

The age group I work with is children 10yrs and over, teenagers and adults. Therapies are mostly CBT, Gestalt, and Narrative therapy; as well as use of my own model He Timatanga Hou.  Approach is a mix of strengths based, behavioural models, with a view to building the foundation of the person where  appropriate.

My workplace is in Childers Road, near Harvey Norman. 

If home visits are necessary, this can be worked out at the outset of the counselling

Hours: Monday to Friday 8 - 5, late appointments to fit around work can be arranged from 5 - 7pm

Kath Shanahan


I joined Living Waters - Waiora in March 2017, coming from an extensive background in Mental Health (12yrs.) I am originally from the UK, immigrating to New Zealand with my family in 1973. I have two adult sons and a long-term partner. My interests are reading, watching movies (mainly drama) and listening to a wide variety of music.

In my practice I work from a Client Centred, Strengths Based model, with a strong focus on the empowerment of the client. I am adaptable in my approach to working with people and am happy to meet with them wherever they feel the most comfortable. My hours are also fairly flexible (weekends and after hours, if needed), and I have experience in working with family/whanau, and across all ages and cultures, with a strong emphasis on Maori (who generally make up 80-90% of my client base).

Aana Donnelly

Group Facilitator


Counsellor Sindy van Zyl and I facilitate Freedom Through Movement group therapy. Participants are women aged 18+ who have an accepted ACC sensitive claim and are currently seeing an ACC therapist.  Freedom through Movement group therapy helps them to maintain their wellbeing and personal goals in conjunction with their current ACC counselling sessions. 

I am dedicated to helping individuals reach their full potential through mind-body somatic therapy. An experienced practitioner, I incorporate body-orientated modalities such as breathwork and movement to facilitate relief from tension, stress and trauma stored in the body. With a PG Diploma in Psychology, I am a certified Yoga Teacher, Reformer Pilates instructor and Personal Trainer. My experience and passion lie in the interconnectedness of mind and body, with a wide range of tools to support individuals in their healing journeys. My therapeutic approach is based on reconnecting people with their own innate wisdom, their bodies, and empowering clients to move forward in a way that feels aligned and purposeful to them.

Daniela Astengo


I am originally from Chile where I trained in Integrative Psychotherapy. Back home I worked in a community service as well as in private practice where I saw clients from different backgrounds. I have experience working with adults, adolescents, and children. I am fluent in English and Spanish. 

I arrived In Aotearoa in 2014 after some time traveling and I have been living in Tairawhiti since 2015. At that time, I had no idea that this beautiful country would become my home. 

My private practice is in Grey Street. I use diverse therapy models depending on the client’s needs. What guides me in my practice is the belief that wellbeing is a product of balance and connection. I am convinced that we can always improve in every aspect of our life through being open to try new paths and learn new things that would help us to gain the skills we need to adapt to constant motion and changes in life. What I enjoy the most about working as a counsellor, is that it provides me with the opportunity to walk alongside the client in their healing journey and to witness the uniqueness of every process and individual truth. 

When I’m not at work I enjoy spending time with my family, friends, surfing, and nature. 

Andrew Randall


Ko Andrew Randall toku ingoa.
Ko Tūranga-nui-a-kiwa toku turangawaewae.

I was born in Gisborne and call it my home…
I am a father of four amazing children and two beautiful mokopuna. I started my employment
journey in the Health and Fitness industry, owning both a Gym and Cross Fit facility and
working in the industry for around 25 years. In my early forties I decided to have a change in
career and went back to school. I completed a counselling degree then studied for a Masters
degree in Professional Practice and Leadership. I started working at Tauawhi Mens centre
and now have a private practice called Restore Therapy.
I am trained in a variety of counselling therapies with a strong focus on client-centred,
narrative and strength-based models but am happy to work with a variety of models that will support my clients. I am also a registered practitioner for Brain Wave Recursive Therapy (BWRT).

I am passionate about helping my clients cultivate greater self-awareness and discover their own strengths and innate wisdom for growth and healing. I consider the client to be the expert in their own lives. I value building a safe and supportive healing environment for my clients and will bring an open, accepting, non-judging, and authentic presence to our therapeutic relationship.
There are times in our lives where we feel trapped in old habits, beliefs, and fears that do not
serve us anymore and get in the way of authentic and meaningful connection with ourselves
and others. As we journey together, we will work holistically by strengthening your emotional,
mental, physical, and spiritual well-being.
I look forward to connecting with you and supporting you with the next step in your healing


Rosina Pennell (Rose)

Counselling / Social Worker

I te taha o toku papa no Ngati kahungunu ki Wairarapa

I te taha o toku mama

Ko Hikurangi te Maunga

Ko Waiapu te awa

Ko Ngati Porou te iwi

Ko Horouta te waka


With a background in social work, I started with Stand for Children Services while in the first years of my study. On the completion of study, I wanted to broaden my skillset and went to support Mama & Pepi within an iwi organisation. Working for the iwi and giving back to our people is a passion.

I love the challenge therefore I worked in a few different secondary services finding learnings where it became restricting and creating spaces for me to grow.

I am passionate about connecting to oranga whakapapa, our purakau and matauranga Maori.

Identity and finding connections to our environment and culture is healing for me so love working in a holistic way to support our tamariki, Rangatahi and whanau in distress.

I am privileged to be working alongside a great team within the ACC space and also alongside our whanau.


Mauri ora,

Oha Manuel

Counselling  / Social Worker


I was born and raised in Te Wairoa (Wairoa) with my grandparents.  No Nukuroa ki Te Wairoa te kainga tuturu.

Free yourself from PTSD using simple techniques such as TBT, EFT and some aspects of CBT and good old fashion Aroha. Tap while you talk.  You can free yourself from mamae (hurt/pain), triggers, stress, anxiety, lifelong trauma, flashbacks, and other forms of trauma in short space of time and then accentuate the positive.  Set yourself free. Save yourself from living with your trauma for the rest of your life, only you can do it. I am here to support you to do it.  Leaving you with a life-long tool to support yourself and others if you wish.  Find your answers from within. Nau mai haere mai.

The age group I work with is 18 years and over.

I live and work in Wairoa.

Venice Thompson

Counselling / Social Worker

Mahala Reynolds

Counselling / Social Worker

Ko Bounty te waka

He uri ō Te Moana-nui-a-Kiwa

Ko Norfolk Island tōku turangawaewae

Ko English me Tahitian ōku iwi

Nō Turanga āhau

Ko Mahala Reynolds tōku ingoa


Building a trusting relationship is important in therapy and my experiences in this mahi has allowed the privilege of working with many people from different backgrounds.  My 20 years of social work and therapy has included work in child protection and whānau support here and overseas, and as a behaviour specialist focusing on behaviour change for those impacted by disability, neurodiversity and/or trauma.  

I value a strengths-based approach, looking for and utilising individual and collective strength to support a healing journey. I’m trained in Acceptance and Commitment Therapy; Solution focused brief therapy, and I use an understanding of trauma to support a therapeutic process. I use lived experience alongside academic learning to support those I engage with. My hope is to work with others towards growth and transformation. 

Having whakapapa connection to Pacifica has given me a passion to embrace and integrate indigenous understanding to therapy and I seek to I understand Māori/indigenous models of practice, including Te Ara Whakamana, Kaitiakitanga and valuing Purakau; stories of our Tipuna that give us wisdom for today. My whanau values/motto include “Inasmuch”, which reminds us that what we do for other’s has a higher purpose

I have a beautiful space with vineyard views just out of Gisborne to meet and this provides a private and peaceful setting to begin a healing journey.

Ashleigh Harvey

Counselling / Social Worker

Kia ora, beautiful souls!

My name is Ashleigh Harvey, proudly hailing from The Tairāwhiti - Tūranganui-a-Kiwa, my cherished hometown. The invaluable teachings of my late grandparents, Rawinia and Tokorua Te Kani, have profoundly shaped my connection to Te Ao Māori since my earliest days. Their wisdom has not only shaped my values and customs but has also instilled in me a profound sense of compassion and a dedication to serving the community. These teachings continue to guide me, propelling me to be a force for positive change, especially among the younger generation, as we collectively strive for a more promising future.

As a registered social worker, I focus on assisting both youth and adults. I work closely with rangatahi in alternative education and serve as a therapist in the ACC's sensitive claims sector. My aim is to provide a safe space where clients can have their voices heard, their hearts understood, and their spirits supported. I am committed to guiding my clients through life's challenges while helping them discover their strengths and potential. Taking a holistic approach, I build strong connections to foster trust and meaningful relationships. I am dedicated to breaking down barriers to wellness, empowering clients by recognizing and utilizing their strengths. I integrate Te Ao Māori therapies such as Te Whare Tapa Wha and Poutama with Western approaches like CBT, strength-based, and psychodynamic therapies, tailored to each individual's journey.

Together, let us embark on this profound journey, working towards lasting and positive transformations in your life and the lives of your whanau. Kia kaha, kia māia, kia manawanui. Be strong, be brave, be steadfast.


Kim Bunyan

Clinical Psychologist

Ka tangi te titi, Ka tangi te kaka, Ka tangi hoki ko ahau. Tihei Mauri Ora!

Kia Ora Koutou

Ko Jakobs Kop tōku māunga

Ko Vaal tōku awa

Ko Cathay Pacific tōku waka

Ko Pākehā tōku iwi

Ko afriki te tonga tōku hapū

I te tahi o tōku matua

Ko Elizabeth tōku kuia

Ko Jack tōku koroua

Ko Peter rāua ko Virginia ōku mātua

He huatahi au.

Ko Kim tōku ingoa

No Kirikiroa ahau

Ko Paul tōku hoa tane.

Ko Tipene taku tama

Ko Felicia taku kotiro

Mahi ahau hei tohunga hinengaro.

No reira, tena koutou, tena koutou, tena koutou katoa.

I am a South African trained clinical psychologist who has worked mainly in New Zealand, I initially lived in Gore in Southland and then the lovely Invercargill and Oraka Aparima, now I have a home in Tairawhiti and in Hamilton.

I have been fortunate enough to work in various settings.  I have had the opportunity to work with many different people since I moved to Aotearoa in 1996.  My clinical experience includes children, adolescents, adults and people with physical disability and developmental delay.

Marta Anna Ferreira (Marty)

Clinical Psychologist (Supported Assessments)

I am a Gisborne based Clinical Psychologist. I am originally from Johannesburg, South Africa and I have been living in Gisborne since March 2015. I am available mainly to do Supported Assessments for Living Waters -Waiora Ltd.

I have worked as a Clinical Psychologist across a diverse range of contexts eg, the South African Defence Force (Infantry, Special Forces, Parabats, Medical Corps, Air Force and Navy) as well as within organisational, mining, hospital and school environments. I have also worked in private practice, specialising in individual therapy as well as relationship and family therapy.

When arriving in Gisborne, I worked at iCAMHS until August 2017 and then pursued a private practice opportunity in Gisborne, working with individuals eligible for ACC sensitive claims, individuals in traumatic brain injury recovery programmes as well as with individuals who are recovering from injuries sustained at work.  I also continue to work with adolescents and adults as well as couples and families.

I work within a systemic framework which would include all aspects pertaining to an individual, couple or family eg. home, work and social environments.  I am also committed to following a kaupapa Maori approach to individuals, couple and whanau if requested.

My business is located in Salisbury Road, near the beach. I am available to see clients most days. By special arrangement, I can see clients after hours.